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Hospice of the West Enhances Care Quality, Reduces Economic Burdens for Seriously Ill Seniors: Advanced Illness Management that Integrates Palliative Illness Management

(March 16, 2017)

PHOENIX--(BUSINESS WIRE)--Hospice of the West (HOW), a leading community-based hospice and palliative care organization in Maricopa County, Arizona, announces implementation of an innovative approach to effectively improve care quality, coordinate access to care, and address financial consequences for health plan members with life-limiting illness: Advanced Illness Management (AIM) that integrates Palliative Illness Management -- PIM. Powered by Turn-Key Health, PIM provides services that have traditionally been missing from the delivery of care, addressing social, behavioral and psychological challenges that impact day-to-day activities for both members and their family caregivers, and avoiding over-medicalized care or inappropriate death.

?During their final years, seniors with advanced illness frequently go back and forth between the hospital, skilled nursing facility and home, impacting quality of life and driving up the cost of care, says Dr. Uzma Jafri, Associate Medical Director, Hospice of the West. ?PIM offers an extra level of support that improves care coordination, connects back to the members medical home, and enhances member and caregiver satisfaction. Members receive services that they value and need, including symptom relief, medication management, establishing goals of care that meet their needs and wishes, and support for the family.

PIM deploys local, specially trained palliative care teams to identify and engage with individuals and their families. Using predictive analytics, telephone and in-house assessments, these teams offer palliative interventions that close gaps in care.

?Understanding that their symptoms will be better managed, members often choose less aggressive treatment, leading to fewer side effects and helping them to stay in their homes, says Jafri. ?Many healthcare payers now recognize the value of PIM and anticipate cost savings while improving member satisfaction.

One PIMTM program involving Medicare Advantage plan members demonstrated a 32 percent drop in hospital admissions, 61 percent drop in hospital readmission, 37 percent drop in ICU days and 19 percent drop in average claims cost per member per month.

About Hospice of the West

Hospice of the West is a community based Hospice and Palliative Care organization based in Maricopa County, Arizona and is committed to serving the unique needs of individuals facing a serious illness and providing ongoing support to patient families and loved ones.


CPR Communications for Hospice of the West
Nicole Dufour, 201.641.1911 x 54

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