VALENCIA, Calif., May 21, 2019 /PRNewswire/ — “In the complex world of healthcare benefits, members want an easy and quick answer to their most pressing questions. Instead of calling in or searching online, our smart assistant follows this trend and offers the most convenient way to find your information,” says Stephan Hackert, Head of Corporate Information Management Arvato U.S.
The smart assistant distinguishes itself from the existing conversational user interfaces by a strong learning algorithm. This self-learning functionality gives the user the opportunity to ask a broader range of questions and to master more complex tasks, such as asking clarifying questions and identifying personal preferences depending on the member approval. The basic functionality covers all benefits at the plan level, along with the FAQs. An enhanced version is capable of providing predictive analysis and accessing member data and the provider network with direct links to navigation. The fully customizable tool integrates easily with existing member portals, browser–or app-based–services.
The platform solution allows for quick implementation based on an existing mapping of benefits and geo-location services. Adding health insurance and plan specific information can be done via different formats and is fully automated. Arvato’s long term experience in handling provider data ensures a safe and fast integration if a provider search should be added.
Media Contact:
Karen Peterson
Director Business Development
805-582-4889
Related Images
Related Links
View original content to download multimedia:http://www.prnewswire.com/news-releases/arvato-introduces-ben—an-ai-driven-voice-assistant-that-delivers-benefit-and-provider-information-300854698.html
SOURCE Arvato Bertelsmann Supply Chain Solutions
Pivotal Trial for Improving Overall Function and Quality of LifeSALT LAKE CITY--(BUSINESS WIRE)--#medicaldevices--PhotoPharmics, a pioneer…
Bill passage key to supplemental oxygen access and adequate reimbursementIRVING, TX / ACCESSWIRE / March…
GREENVILLE, SC / ACCESSWIRE / March 26, 2024 / Rymedi is proud to announce its…
NORTHAMPTON, MA / ACCESSWIRE / March 26, 2024 / Quest Diagnostics At Quest for 2…
Expanding its roster of technology leaders will enhance its ability to drive innovation and deliver…
Third-party research confirms significant impact of specialty expertise on patients’ quality of life and costs…