DENVER, May 20, 2019 /PRNewswire/ — A new survey by Welltok, the leading consumer health SaaS company, confirms that today’s patients are indeed expecting more from their providers, which includes hospitals, health systems and physician practices. The “Rethink the Patient Journey” report of more than 1,600 adults across the nation also reveals that the vast majority would be more loyal to organizations that extend health and wellbeing support beyond clinical encounters.
In this rapidly evolving world where patients are now being viewed as health consumers and competition and cost pressures are increasing, providers need to understand what consumers want and how to best support them to drive greater loyalty. To better understand these expectations, Welltok conducted a survey of adults who visited their provider multiple times in the past year. Key findings include:
“It is time to rethink the patient journey. It’s no longer just about how providers interact with patients from their first appointment to discharge, but rather the broader ongoing journey to optimal health that often occurs outside of the provider setting,” said Michelle Snyder, Welltok’s chief marketing officer. “It’s been exciting to see our customers embrace the opportunity to reshape how their organizations engage patients throughout the year, providing the personalized health and wellbeing support consumers are clearly seeking from their providers.”
Join a free webinar “Rethink the Patient Journey” on May 29 from 12-12:30 p.m. ET to hear expert commentary on the results and get access to the full report.
About Welltok
Welltok is a data-driven, enterprise SaaS company that delivers the healthcare industry’s leading consumer activation platform. Welltok’s solutions empower leading health plans, employers, providers and public entities to connect consumers with personalized health improvement resources, making it easy and rewarding for consumers to complete actions that optimize their health and wellbeing. Only Welltok leverages a machine-learning, multi-channel approach proven to help innovative organizations power growth and retention initiatives, improve healthcare value, and streamline the consumer experience, while upholding the highest security and compliance standards. Follow us on Twitter @Welltok.com.
Media Contact
Erica Sniad Morgenstern
415.697.3496
pr@welltok.com
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SOURCE Welltok, Inc.
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