American Health Connection Answering a Critical Call in the Current Healthcare Environment

LOS ANGELES, March 31, 2020 /PRNewswire/ — When American Health Connection (AHC) began offering its services in 2009, no one could have predicted how critical those services would become.

AHC pioneered the nation’s first all-inclusive outsourced central scheduling call center for healthcare organizations, trademarked as Patient Communication Management® service, offering full outsourcing of patient communication, as well as overflow and after-hours assistance.

Today, in the face of current safety precautions, increasing numbers of healthcare providers are turning to AHC for help with scheduling difficulties now and post-pandemic.

“With non-essential healthcare services curtailed and droves of concerned patients seeking information, this is an unprecedented time in modern medicine,” said AHC Chief Executive Officer Yuriy Kotlyar. “And once healthcare is back to business as usual,” he continued, “the backlog of patients to be served will be staggering.” He added that AHC “also foresees hiring hundreds of new remote employees in the coming months as the demand for our services continue.”

Kotlyar acknowledges his company has seen an uptick in business recently, as providers seek assistance with their current scheduling workload and strive to get ahead of the curve. AHC provides its ACD (call center telephone system) to its overflow clients at no charge so they can send their agents home, he explained. It also recently began covering critical appointment line and telemedicine appointment scheduling.

Based in Beverly Hills, California, AHC currently has over 900 employees serving medical institutions across the country, Kotlyar said, employing fail-safe cloud-based systems for reliable 24/7 service. That workforce and AHC’s technology-enabled solutions are all U.S. based, he added.

Among its clients is Adirondack Oral & Maxillofacial Surgery in Albany, New York. “AHC has given us an effective and efficient way to keep our employees safe,” said Betsy Miller, MSML Practice Leader – Finance & Communications, “while enabling our patients to get information they need.”

“In writing our mission statement 11 years ago,” Kotlyar said, “our stated goal was to integrate patient communication outsourcing needs with the challenges facing the healthcare industry of tomorrow.”

“Well, tomorrow is here,” he concluded, “and we are glad we can do our part.’

American Health Connection offers a wide range of medical patient center services designed to dramatically improve both patient and physician satisfaction. Its Patient Communication Management® encompasses a suite of customized services that seamlessly and cost-effectively streamlines all aspects of the patient engagement process. AHC’s comprehensive solutions are designed to dramatically improve scheduling and registration workflow, maximize client resource utilization and reduce expenses, and enhance care coordination to decrease hospital re-admissions.

Media Contact:
Joseph Grano, Next-Mark, LLC
941.544.2765, josephgrano@next-mark.com

Related Images

image1.png

View original content to download multimedia:http://www.prnewswire.com/news-releases/american-health-connection-answering-a-critical-call-in-the-current-healthcare-environment-301032265.html

SOURCE American Health Connection

Staff

Recent Posts

The Innovation Foundation, empowered by the Adecco Group, joins forces with Halixia

Launching the Mature Workers Programme LONDON, June 10, 2024 /PRNewswire/ -- Halixia, a purpose-based UK…

35 mins ago

Microsoft to help rural hospitals defend against rising cybersecurity attacks

New program will address exponential growth in attacks threatening access to care for Americans and…

35 mins ago

SCI Ventures Launches Venture Philanthropy Fund to Accelerate Restorative Treatments for Spinal Cord Injury and a Cure for Paralysis

Global early-stage fund to catalyze development of the next generation of treatments Backers include the…

36 mins ago

XRP Healthcare Welcomes 10 Billion Dollar M&A Specialist Whitney Lynn to Head Africa Expansion

DUBAI, UAE, June 10, 2024 /PRNewswire/ -- XRP Healthcare, a trailblazer in the healthcare sector,…

36 mins ago

Defence to Participate in 2024 Society of Nuclear Medicine and Molecular Imaging Annual Meeting in Toronto on June 11, 2024

Vancouver, British Columbia--(Newsfile Corp. - June 10, 2024) - Defence Therapeutics Inc. (CSE: DTC) (OTCQB:…

3 hours ago

Biophytis Announces Filing of an IND Application with the US FDA for its Phase 2 Study in Obesity

PARIS, FRANCE and CAMBRIDGE, MA / ACCESSWIRE / June 10, 2024 / Biophytis SA (Euronext…

4 hours ago