Allscripts Gathers 4th Consecutive Client Satisfaction Rating as Top Inpatient EHR Vendor for Community Hospitals in 2020 Black Book Survey

TAMPA, Fla., May 5, 2020 /PRNewswire/ — Black Book Research announced the top comprehensive information technologies for electronic health records, as collected from 319 community health systems and hospitals in the annual crowdsourced poll of user experience and client constancy, representing over one-fifth of all U.S. community hospitals in this year’s surveys. 2,026 users provided individual feedback on their client experiences with their respective EHRs.

Black Book Market Research LLC measures customer satisfaction across 18 EHR-centric, key performance indicators: strategic alignment of client goals; innovation and optimization; training; client relationships and cultural fit; trust, accountability, transparency, and ethics; breadth of offerings, client types, delivery excellence; deployment and implementation; customization; integration, connectivity and interfaces; scalability, client adaptability, flexible pricing; compensation and employee performance; reliability; brand image and marketing communications; marginal value adds and modules; financial and managerial viability; cybersecurity; support and customer care; and best-of-breed technology and process improvement.

Allscripts achieved the top ratings in 10 of these 18 key performance indicators in the competitive vendor evaluation, which included in scored-order: Cerner, CPSI Evident Thrive Solutions, Healthland Centriq, Epic, MEDITECH, MEDHOST, athenahealth and Virence Health/GE. Allscripts also achieved top ratings for integrated cloud EHR RCM offerings to small hospitals and top ratings for rehabilitation health systems in the 2020 Black Book surveys.

Black Book decrees that every department of the survey-participating hospitals have the opportunity to contribute individual input into the score to most accurately reflect how clinicians, financial staff, nurses, physicians, ancillary units, and operations evaluate the usability and functionalities of their EHR, as well as IT staff and management on their implemented healthcare technologies and electronic health records systems.

The survey methodology and full listing of hospital EHR solutions vendor rankings can be found at Black Book’s website www.blackbookmarketresearch.com.

About Black Book

Black Book Market Research LLC, its founder, management and staff do not own or hold any financial interest in any of the coding solutions vendors covered and encompassed in the surveys it conducts. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media before firm notification of rating results and does not solicit survey participation fees, review fees, inclusion or briefing charges, or involve consultant firm collaboration with Black Book before the announcement of the polling outcomes.

In 2009, Black Book began surveying the client experience of healthcare software and managed services users, as well as polling for trend identification, industry insights, and outcomes. Black Book expanded its survey prowess and reputation of independent, unbiased crowd-sourced surveying to technology professionals, physician practice administrators, clinicians, user level staff, financial leaders, executives, and board members. Consultants and advisor satisfaction polls were first issued in 2011. In 2012, Black Book included payer organizations and insurers and, in 2015, launched panel surveying of healthcare consumers. 

For Black Book vendor satisfaction rating methodology, auditing, resources, comprehensive research and ranking data see www.blackbookmarketresearch.com or contact Research@BlackBookMarketResearch.com

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SOURCE Black Book Research