KNOXVILLE, Tenn., Aug. 4, 2020 /PRNewswire/ — PerfectServe®, a leading provider of clinical communication and collaboration (CC&C) and provider scheduling solutions, today announced the availability of a new Patient & Family Communication (PFC) solution that allows healthcare organizations to easily communicate with patients and their families using secure text messages or video calls. No apps are required for patients to download, and it integrates with the customer’s EHR. The University of Tennessee Medical Center and St. Elizabeth Physicians are among the first adopters, and more than ten other customers are either live or planning to implement in the near future.
The HIPAA-compliant product—which is embedded within the existing PerfectServe app—was born from customer feedback received during the initial stages of the COVID-19 pandemic. PerfectServe tapped its deep experience with patient and family engagement technology to deliver a timely solution that prioritizes ease of use and improves the care experience for patient and provider alike. Major use cases include:
The University of Tennessee Medical Center—located in Knoxville, Tennessee—was the first facility to go live with the new PFC solution in early April. With visitation restrictions implemented due to COVID-19, many hospitals needed a quick and easy way to connect with patients’ families to provide status updates. That’s where the conversation about PFC started at The University of Tennessee Medical Center, and the product has already influenced further updates to their patient engagement strategy.
“It’s unnerving being in the dark when your loved one is in the hospital, and PerfectServe’s new PFC functionality gave our nursing staff an easy way to provide reassuring text updates to concerned family members,” said Dr. Clay Callison, Chief Medical Information Officer for The University of Tennessee Medical Center. “These real-time touchpoints have been so effective that we’ve started incorporating PerfectServe’s PFC platform into other workflows, such as providing patient status updates during surgical procedures.”
In addition to medical centers, PerfectServe has implemented the new PFC platform with several large multi-specialty physician group clients, including St. Elizabeth Physicians, which has more than 130 offices across Indiana, Kentucky, and Ohio. As COVID-19 necessitated a dramatic increase in remote patient interactions, St. Elizabeth Physicians was in search of an app-free solution for video visits to supplement their existing EHR-based telehealth tool.
“The app-free experience is a large part of why we moved forward with PerfectServe’s PFC solution, because it allows us to connect with the portion of our patient population that either can’t or won’t download a patient portal app,” said Dr. Barry Wendt, AVP, Clinical Transformation and Chief Medical Information Officer for St. Elizabeth Physicians. “It’s quickly and easily accessible for providers and patients, and we’ve seen excellent video and audio quality. We’re now using PerfectServe for over 100 video visits every day.”
“This new PFC product is the result of real-time customer input received during a crisis, but the benefits will extend beyond the current situation with COVID-19,” said PerfectServe Chief Product Officer Ben Moore. “Patient engagement and telehealth are high on everybody’s priority list, and with PerfectServe, healthcare organizations can now safely deliver care at a distance, improve patient and family experiences, and efficiently see more patients—all with one solution.”
About PerfectServe
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care. PerfectServe solutions provide seamless connections between providers and patients across multiple channels of communication while enhancing patient experience and staff satisfaction. PerfectServe allows 145,000 physician users and 240,000 nurse users to focus on delivering the best patient experience for more than 20 million patients every year. Headquartered in Knoxville, TN, PerfectServe has been improving healthcare delivery in the US since 1999.
PerfectServe Contact:
Matt Kothe
Sr. Public Relations Specialist
865.212.9344
mkothe@perfectserve.net
Media Contact:
Ashley Greer
Health Tech Media Relations Lead, Uncommon Bold
ashley@uncommonbold.com
View original content to download multimedia:http://www.prnewswire.com/news-releases/perfectserve-connects-providers-patients-and-families-with-easy-to-use-text-and-video-solution-301105197.html
SOURCE PerfectServe
Transforming Anxiety into Positive Energy: A New Approach by The Anxiety ClinicBondi Junction, New South…
Embracing Mental Well-Being During the Festive SeasonCarlton North, Australia--(Newsfile Corp. - December 24, 2024) -…
If you are researching the strongest over the counter weight loss supplements in 2025 -…
Fortitude Wellbeing Expands Offerings with ADHD AssessmentsSouth Yarra, Australia--(Newsfile Corp. - December 24, 2024) -…
HALIFAX, NS / ACCESSWIRE / December 24, 2024 / MedMira Inc. (MedMira) (TSXV:MIR) announced today…
Key Trends, Vendor Performance, and Opportunities Transforming Mexico's Healthcare IT Landscape MIAMI, FLORIDA / ACCESSWIRE…