95-Provider Health Center Improves Revenue and Streamlines Scheduling with eClinicalWorks RCM and healow Solutions

DePaul Community Health Centers reduces days in accounts receivable (AR) by more than 50% with eClinicalWorks RCM

WESTBOROUGH, Mass.–(BUSINESS WIRE)–eClinicalWorks®, the largest ambulatory cloud EHR, today announced that DePaul Community Health Centers — a 95-provider health center serving more than 50,000 patients across 12 centers in New Orleans, LA — reduced days in accounts receivable (AR) by more than 50% with the eClinicalWorks Revenue Cycle Management (RCM) solution. With healow Open Access—the simple and secure online appointment booking solution—the practice is also experiencing increased scheduled appointments.

DePaul Community Health Centers experienced high turnover during the pandemic, which stressed its administrative team and heightened the need for streamlined workflows and revenue collections. The center deployed the eClinicalWorks RCM solution to minimize the complexities of payment collection, easily monitor KPIs, and reduce days in AR.

“The eClinicalWorks RCM solution does more than just streamline our revenue collections,” said Frank Folino, executive vice president and chief operating officer of DePaul Community Health Centers. “It connects the front, mid, and back office for a single, connected workflow. For example, we configured an immunization administrator setup to automate coding. This helps our front office track which patients are due for immunizations, helps providers track patient health data, and helps our back-end team accurately bill insurers for services.”

The eClinicalWorks RCM solution also leverages Robotic Process Automation (RPA) and bots to help automate routine tasks that are prone to human error. This helps improve operational efficiencies, reduce days in AR, and increase annual revenue.

DePaul Community Health Centers also uses healow Open Access to offer its 50,000 patients the option to schedule appointments online. With this tool, patients can view available appointments online and book the date and time that works best for them. On the practice side, DePaul Community Health Centers can customize provider availability and appointment type to manage workloads and match patients with the best provider, which is combating administrative burnout and aiding patient care.

Learn more about the eClinicalWorks RCM solution at www.eclinicalworks.com and healow Open Access at plus.healow.com.

About DePaul Community Health Centers

DePaul Community Health Centers has 12 centers serving over 50,000 patients in the New Orleans, LA area. Its 95 providers offer a range of services, including pediatrics, primary care, behavioral health, eye care, dental care, pharmacy, OB-GYN, podiatry and more. For more information, visit www.depaulcommunityhealthcenters.org, call 504-207-3060, or follow us on Facebook and LinkedIn.

About eClinicalWorks

eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 150,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit www.eclinicalworks.com, follow us on Facebook and Twitter, or call (866) 888-6929.

About healow

healow^® is a comprehensive, EHR-agnostic, cloud-based platform for patients, practices, payers, hospitals, and health systems. healow provides Patient Relationship Management, clinical and payer insights, and state-of-the-art interoperability solutions. The PRISMA health information search engine gathers patient records from other EHRs and helps providers focus on the most clinically relevant information at the point of care. healow’s Population Health Management tools, including Remote Patient Monitoring, provide real-time data to deepen understanding of patient populations. And healow Insights automates the bidirectional exchange of data between health plans and providers to improve scores on quality measures, help control costs, and promote better medical outcomes. Learn more at plus.healow.com.

Contacts

eClinicalWorks

Bhakti Shah

508-330-6935

Bhakti.Shah@eclinicalworks.com