Robbins Dermatology Sees Increase in Revenue Cycle Payment Processing with eClinicalWorks EHR and healow

Wyoming-based dermatology clinic minimizes administrative burden and offers patients secure digital tools with the automated, paperless healow Payment Services

WESTBOROUGH, Mass.–(BUSINESS WIRE)–eClinicalWorks^®, the largest ambulatory cloud EHR, today announced that over the past two years, Robbins Dermatology has experienced streamlined payment collections and revenue cycle payment processing using healow Payment Services.

Robbins Dermatology offers holistic dermatological care from the only board-certified dermatologist in Sheridan, Wyoming. The Robbins team has an in-depth understanding of the basic science behind skincare and disease and treats patients of all ages, including children.

“Before implementing healow Payment Services, it would take weeks to receive payments from patients,” said Tiffany Drake, practice office manager at Robbins Dermatology. “This meant our front office team had to follow up with our patients multiple times and resend paper statements. However, with healow Payment Services, we can automate our communication with patients, send payment reminders via text, and offer secure and streamlined digital billing options our patient portal.”

Robbins Dermatology and its patients benefit from:

• healow CHECK-IN^™, which prompts patients to complete payments during the check-in process
• Electronic billing through the eClinicalWorks patient portal and healow app, which cuts the cost of printing and mailing patient billing statements.
• Robotic Process Automation (RPA), to automatically post payments to the correct accounts and increase workflow efficiency.
• Streamlined payment collection, which lowers days in accounts receivable and provides the practice with an accurate picture of revenue to date.

“Consumers are used to online payment options for business and retail,” said Rakhee Langer, VP of healow. “Paper billing systems often add a barrier to payment for patients and cause administrative stress for medical practices. With digital payment tools like healow Payment Services, healthcare providers like Robbins Dermatology can save time, increase their revenue, and improve patient satisfaction at the same time.”

Learn more about the eClinicalWorks suite of health IT solutions at www.eclinicalworks.com and more about the healow suite of patient engagement solutions at www.plus.healow.com.

About Robbins Dermatology

Robbins Dermatology, located in downtown Sheridan, Wyoming, provides a friendly, safe environment where you can relax and receive excellent dermatologic care. We pride ourselves on our high level of care, but most of all, we really enjoy what we do, which is taking care of you and your skin. Learn more at www.robbinsdermatology.com, follow us on Facebook, or call (307) 672-8941.

About eClinicalWorks

eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 150,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit www.eclinicalworks.com, follow us on Facebook and Twitter, or call (866) 888-6929.

About healow

healow® is a comprehensive, EHR-agnostic, cloud-based platform for patients, practices, payers, hospitals, and health systems. healow provides Patient Relationship Management, clinical and payer insights, and state-of-the-art interoperability solutions. The PRISMA health information search engine gathers patient records from other EHRs and helps providers focus on the most clinically relevant information at the point of care. healow’s Population Health Management tools, including Remote Patient Monitoring, provide real-time data to deepen understanding of patient populations. And healow Insights automates the bidirectional exchange of data between health plans and providers to improve scores on quality measures, help control costs, and promote better medical outcomes. Learn more at www.plus.healow.com.

Contacts

eClinicalWorks

Bhakti Shah

508-330-6935

bhakti.shah@eclinicalworks.com