NEW YORK, June 17, 2024 /PRNewswire/ — Ernst & Young LLP (EY US) The recent EY Health Pulse Survey reveals that technology advancements are enhancing member engagement and access to health care services. The increased engagement is translating into tangible improvements in care. Executives report that members are expressing a heightened sense of control over their health management, encountering fewer obstacles when seeking health information, experiencing lower nonpayment rates and expressing greater overall satisfaction with their health care.
“Integrating consumer-oriented technology into health care processes connects members to personalized care, empowers them with real-time health insights and creates more effective and efficient care and administrative experiences,” said Abby Johnson, EY Americas Health Consulting Leader. “It’s the bridge between traditional practice and a future where members hold the key to their own wellbeing, with the support of data-driven, accessible and compassionate health care solutions.”
Personalization and access increase member satisfaction and decrease wait times
Wearable devices give real-time aid and data
Continuous measurement evolves data and tech improvement
“Nearly four out of five insurance leaders acknowledge that telehealth has not only bridged the distance between members and providers but has also made health care more affordable for members,” said Kaushik Bhaumik, EY US Health Technology Leader. “Meanwhile, improved interoperability using digital tools is not just a matter of convenience: It’s a financial and regulatory imperative, with over a third of these executives citing it as a key factor in reducing nonpayment rates. Together, these advancements are shaping a more efficient, accessible and sustainable health care system for all.”
Cybersecurity investments boost compliance and member trust
Cybersecurity has become a critical focus, with more than half of executives reporting increased investment in cybersecurity solutions compared with last year. While escalating costs are a concern, financial commitment appears to be yielding positive results and consumer confidence.
Poll methodology: EY US commissioned Atomik Research to conduct an online survey of 56 health insurance company executives who are involved with digital health within their organizations. Qualifying executives held titles such as director or higher and were employed full time at organizations with 5,000 or more employees. Fieldwork took place between April 19, 2024 through May 6, 2024. Atomik Research is a creative market research agency.
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Carol Piering
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