EōS Fitness, Snap Fitness and Crunch Fitness ranked top gyms based on an AI-powered analysis of customer feedback
SAN DIEGO, Jan. 8, 2025 /PRNewswire/ — Chatmeter, the leader in multi-location customer intelligence, today released its 2025 Gym Reputation Ranking Report, which used AI to analyze the ten largest fitness chains in the US based on customer reviews.
EōS Fitness was the customer favorite, followed by Snap Fitness and Crunch Fitness–with reviews focusing on a gym’s vibe up 35.6% year-over-year (YoY). Consumers praised these gyms for their welcoming atmospheres, great customer service and cleanliness.
“Gyms who are listening to customers across every channel are going to win in 2025,” said John Mazur, CEO of Chatmeter. “This is the year that brands who invest in true customer intelligence will stand out to their customers. Gyms have the data, and with AI, they can really start to listen to their customers and make the right changes in 2025.”
The report’s key findings include:
Chatmeter used its AI-powered sentiment analysis tool, Pulse Ai: Signals, to analyze 85,000 Google Reviews across the 10 of the largest gym chains in the US to inform the rankings. Additionally, Chatmeter surveyed 1,059 consumers from January 3 to 5, 2025. Download the full report here.
About Chatmeter
Chatmeter is the multi-location intelligence company reimagining customer connections and reputation management through AI-powered deep listening. Chatmeter makes it easy for multi-location brands to drive real-time impact through relevant insights in critical moments that matter. Chatmeter understands the challenges of multi-location, and omnichannel reputation management, and has created a scaled platform that enables end-to-end visibility for everyone, from local owners to executive leadership. With a 93% customer retention rate, Chatmeter is the brand reputation partner of choice across the retail, restaurant, healthcare, and financial services industries, and more. For more information, visit www.chatmeter.com/
SOURCE Chatmeter Inc
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