CereCore Achieves Outstanding 2025 KLAS Rating in Managed IT Services

CereCore earns top ratings from clients, outperforms in loyalty pillar

NASHVILLE, Tenn., Feb. 7, 2025 /PRNewswire/ — CereCore®, a leading provider of healthcare IT services, announces an exceptional achievement in 2025 KLAS ratings for the Managed IT Services segment and high scores (all A’s) across all customer experience pillars. The company has received an impressive overall KLAS score of 95.2, marking the second year to be highly rated in this competitive category. KLAS Research, a research organization that helps healthcare providers make informed technology decisions by offering impartial vendor performance information, recognizes CereCore’s dedication to excellence and innovation in delivering top-notch IT services to healthcare organizations.

The Best in KLAS report provides meticulous analysis of client feedback gathered over the course of a year, assigning weighted letter grades to measure five critical customer experience pillars—Loyalty, Operations, Services, Relationship and Value.

CereCore received all A’s in every customer experience pillar, and CereCore earned the highest score in the Loyalty pillar. Clients responded “Yes” 100% of the time to these three binary questions:

• Avoids charging for every little thing?
• Exceeds expectations?
• Would you buy again?

CereCore was the only vendor whose clients responded “Yes” 100% of the time when asked if their managed IT services provider exceeded expectations.

The Outsourced Managed IT Services category spans a wide range of functions including EHR clinical service desk, patient support desk, technical support, application management services, legacy application support and other managed services work. What is noteworthy of the consistently high score CereCore has maintained two years in a row is the broad scope of managed IT services and the seamless coordination required that goes beyond SLAs and supports true quality and partnership. 

“We are honored to serve our clients and work hard to consistently deliver the highest quality IT services because we know as healthcare operators the impact that IT services have on clinical teams and the quality of care they deliver,” said Curtis Watkins, president and CEO at CereCore. “The high score in the KLAS Managed IT Services market segment is evidence of the dedication our team members have to strategic partnership with our clients, to exceeding their expectations, and to provide the expertise they need every day, all the time.”

CereCore takes this opportunity to express gratitude to valued clients for their trust and partnership. Here are several client quotes from the latest KLAS interviews:

• “CereCore has been a great partner for our organization. They focus on the customer experience and are willing to go the extra mile to make a difference with their support. They are tireless in their service to us, and we are pleased with the relationship so far. They are willing to jump in and lend an extra hand if there is an exorbitant amount of calls or a situation that we need to deal with on our side. CereCore doesn’t push back. They are ready to jump in and do whatever it takes. They work long hours and are available at all times and every day. They will adjust their staff and bring in more people when needed. We are in healthcare, so everything is urgent, and they understand that.” – Manager, January 2025
• “CereCore consistently goes above and beyond in all of the categories that we jointly measure, whether it be wait times, call and answer percentages, or satisfaction. Our executives have called in to our help desk and specifically told me that they had to call the support team, that CereCore helped them out, and that the firm’s IT staff was great. When I can follow that feedback with the fact that we just renewed our partnership with CereCore, our management team’s response is that that is great and what we should be doing. Based on end-user feedback, we are extremely satisfied with CereCore. In some of the comments that I have been able to read about CereCore in terms of feedback, our end users do not differentiate between the CereCore staff and our own internal organization’s IT staff. That is probably the best that I could ever hope for. Our end users see CereCore as no different; they see the firm as part of us, so the end users are extremely satisfied.” – CTO, January 2025

“We appreciate the feedback our clients have shared with KLAS about our services and view it as an opportunity to continually improve how we serve as managed IT services partners and work toward improving healthcare through technology,” said Watkins.

Learn more about CereCore at cerecore.net.

About CereCore
CereCore® provides IT services that make it easier for hospitals and healthcare systems to focus on supporting hospital operations and transforming healthcare through technology. We partner with clients to extend their team through comprehensive IT staffing and application support, technical professional and managed services, IT advisory services, and EHR consulting, because we know firsthand the power that integrated technology has on patient care and communities.

About KLAS

KLAS is a research and insights firm on a global mission to improve healthcare. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare technology today, including emerging technology insights, that provide early insights on the future of healthcare technology solutions. KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption. Learn more at klasresearch.com.

CereCore Media Contact
Laura Liles
Media Relations
Laura.Liles@cerecore.net

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SOURCE CereCore