Wilma™ Launches Unified Communications: Leads the Way With The First Fully Integrated Voice, SMS, and Email Hub for ABA Therapy Practices

Wilma™ is proud to lead the way in bringing the transformative power of Unified Communications to ABA therapy practice of every size.

DIABLO, Calif., Feb. 11, 2025 /PRNewswire/ — Wilma™, the pioneering AI-powered practice management system tailored for ABA therapy practices, announces the release of its Unified Communications feature – a first-of-its-kind solution that instantly sets a new industry standard. By weaving together phone calls, SMS, and emails into a single, data-rich platform, Wilma™ empowers clinicians, practice owners, and managers to seamlessly coordinate, communicate, and care for families in ways that were previously unimaginable.

For years, other industries have harnessed unified communications to streamline their operations, improve responsiveness, and gain deeper insights into client relationships. Yet ABA practices have long been stuck piecing together standalone communication tools – an outdated approach that leads to fragmented records, missed messages, and lost opportunities to enhance patient outcomes. Wilma™ changes all of that. Unified Communications not only breaks down these barriers, it completely redefines how ABA practices connect, coordinate, and collaborate with patients and caregivers.

A Giant Leap Forward: No One Else Does This
While some vendors offer partial one-way communication & patched-together solutions, no other practice management platform integrates all communication channels directly into patient records, scheduling tools, and billing workflows like Wilma™. Calls are recorded, transcribed, and automatically linked to the patient’s file. Text messages and emails are stored alongside clinical notes, session plans, and billing information. Suddenly, every interaction – whether a quick check-in text, a late-running staff alert, or a detailed phone discussion about a child’s progress – is captured and indexed in one secure environment.

This isn’t just an add-on; it’s a leap forward. Unlike other patchwork systems, Wilma’s™ Unified Communications consolidates everything into a single platform that’s effortless to navigate, thoroughly integrated, and built for long-term growth.

Endless Use Cases, Endless Possibilities
The power of Unified Communications is evident the moment you start exploring its capabilities:

• Proactive Engagement:
  Send automated SMS appointment reminders to reduce no-shows and keep families consistently in the loop. If a session must be rescheduled or a therapist is running late, use the built-in text-to-speech feature to quickly send a voice message or shoot out a text that’s instantly tied to the relevant patient record.
• Better Insights, Better Outcomes:
  Every call, SMS, and email is automatically logged, transcribed, and searchable. This data wealth allows practices to identify communication trends, pinpoint the best times to reach families, and even use call recordings for staff training. The result? More responsive care and more personalized support, leading to better clinical outcomes.
• Unmatched Reliability and Professionalism:
  No more fumbling with separate apps or losing vital messages in a pile of unconnected emails. With Wilma™, families know they can reach your practice whenever they need to. And because communications are so carefully tracked and documented, practices maintain a professional, polished image at every turn.

A Revolution for ABA Practices
Unified communications revolutionized how other larger healthcare organizations connect with customers. Now Wilma™ is bringing that same transformative power to ABA practice of every size.

“ABA practices deserve technology that matches the complexity and importance of their work,” said Rushal Patel, VP of Customer Success at Witty Wilma, Inc. “Unified Communications does more than just centralize communication; it equips practices with the tools and insights they need to deliver more informed, empathetic, and consistent care. It’s a game-changer and, quite frankly, there’s nothing else like this on the market.”

Now Available for Pro and Enterprise Plans
Unified Communications is available immediately to all Wilma™ Pro and Enterprise users. Existing customers can activate it today, while new customers can start from day one with this revolutionary capability at their fingertips.

Experience the Future of ABA Practice Management
To see how Unified Communications can transform your practice, book a personalized demo at www.wittywilma.com/demo or contact our sales team at sales@wittywilma.com. Experience the unprecedented efficiency, clarity, and depth of information that only Wilma’s™ fully integrated, fully unified approach can deliver.

Media Contact:
Rushal Patel
VP, Customer Success
Witty Wilma, Inc.
888-284-8413
387618@email4pr.com
www.wittywilma.com

Wilma™ is a trademark of Witty Wilma, Inc. All other trademarks are the property of their respective owners.

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SOURCE Witty Wilma, Inc.