Fabric Introduces Hybrid AI for Safe, Accessible Healthcare, Named Industry Leader by Frost & Sullivan

• Fabric Unveils Hybrid AI, Purpose-Built for Healthcare Settings: the new technology combines multiple AI capabilities to create intuitive, patient-friendly experiences while prioritizing safety and clinical effectiveness. Built into Fabric’s integrated solutions, Hybrid AI helps healthcare organizations improve patient access, enhance patient engagement, and ensure safer, more effective care.
   
• Named Leader in Conversational AI: Frost & Sullivan recognized Fabric as a market leader in enterprise conversational AI, citing its transformative platform-based solutions that streamline workflows and redefine care experiences.

NEW YORK, Feb. 12, 2025 /PRNewswire/ — Fabric, a leader in healthcare technology, is transforming care delivery with its Hybrid AI. By combining advanced conversational AI and physician-built clinical logic, Hybrid AI enables healthcare organizations to confidently adopt AI solutions that ensure seamless, safe, and effective patient experiences. This technology powers Fabric’s integrated platform, which includes an AI assistant, symptom checking, virtual care, care pathways, provider search, and scheduling. Recognized by Frost & Sullivan as a leader in conversational AI, Fabric is setting new standards by building AI-powered solutions for the demands of healthcare.

Fabric’s data reflects the measurable impact on healthcare outcomes and operations through its use of Hybrid AI:

• 900,000+ sessions of triage, navigation, and self-scheduling through Fabric’s AI-powered solutions in 2024.
• 70,000+ hours invested in the company’s clinical logic, validated by an 18-member council of chief medical officers and medical directors from leading academic medical centers and health systems.
• 34 years of provider work time saved through workflow automation and optimization in 2024.
• 10x more efficient virtual care with clinical decision support and automated documentation.

“Fabric is building an environment that provides 24/7/365 access, on-demand support, and self-service through the integration of hybrid AI technology across its diverse solutions,” said Nitin Manocha, Senior Industry Analyst at Frost & Sullivan. “By embedding conversational AI within their AI strategy, Fabric seamlessly blends the scalability of advanced AI models with the clinical precision required in healthcare.” 

Setting a New Standard in Healthcare AI

Fabric’s Hybrid AI goes beyond traditional tools, enabling health systems to achieve:

• Operational Efficiency: Automating routine processes like symptom gathering and triage, allowing providers to focus on high-value care.
• Clinical Decision Support: Delivering real-time, clinically validated guidance while ensuring safety and accuracy.
• Personalized Patient Journeys: Coordinating care seamlessly across virtual and in-person touch points to deliver timely, tailored experiences.

“The combination of our comprehensive platform and Hybrid AI uniquely distinguishes Fabric in a market of fragmented point solutions,” said Aniq Rahman, CEO and founder of Fabric. “As an AI-driven platform with a strong focus on clinical intelligence, we are transforming healthcare by streamlining access and care delivery. Our approach empowers consumers while ensuring efficiency, higher quality care, and seamless integration across health plans, provider organizations, and employers.”

Fabric’s recognition by Frost & Sullivan as one of the top 14 leaders in enterprise conversational AI—out of over 100 vendors analyzed—cements its position as a pioneer in healthcare innovation. This achievement follows Fabric’s recent recognition as a leader in clinical intelligence in CB Insights Digital Health 50 and inclusion in IVP’s Health AI Top 35, further validating its effective go-to-market strategy and tangible results for patients, providers, employers, and payers. For more information, download the Frost & Sullivan Radar report.

About Fabric:
Fabric offers intelligently connected care solutions that standardize, automate, and unify experiences—delivering seamless consumer interactions and empowering clinicians to provide faster, higher-quality care. Its solutions encompass an AI assistant, patient engagement tools, a provider directory, virtual care services, and workflow automation designed to streamline care delivery. The health tech company also delivers flexible virtual staffing models through its 50-state clinical network, leveraging Fabric’s technology for virtual urgent and behavioral care.

Fabric serves over 30,000 employers, payers, and health systems, including Intermountain Health, OSF HealthCare, MUSC Health, Highmark, and Luminis Health. Investors include General Catalyst, Thrive Capital, GV (Google Ventures), and Salesforce Ventures.

Media Contact:
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SOURCE Fabric Labs Inc.