NEW YORK, Feb. 24, 2025 /PRNewswire/ — ProofPilot, the leading Clinical Experience Platform (CXP), is pleased to announce the promotion of Lauren Briggs to the position of Chief Customer Officer. In this new role, Lauren will lead the company’s customer experience strategy, ensuring that client needs remain at the center of ProofPilot’s innovation and growth.
Lauren joined ProofPilot as the SVP of Customer Success in October 2023, with a robust background in customer success in clinical trials technology. With over 15 years of experience working directly with sites and sponsors to launch clinical trials at scale, Lauren has played a key role in employing strategies to boost ProofPilot’s business and client engagement.
“At ProofPilot, our relationship doesn’t end with clients—sites and patients are critical to success. Lauren has consistently demonstrated a successful implementation for all stakeholders, leading with vision, and driving mutual benefit,” said Chris Venezia, CEO of ProofPilot. “We are excited to see Lauren step into this role and further foster the success of these important partnerships.”
As Chief Customer Officer, Lauren will define the company’s future vision for customer success, satisfaction, and retention, ensuring a customer-first mindset.
“I am thrilled and honored to take on this new role, and look forward to continuing to bring my passion for delivering exceptional customer experiences to the forefront of our partnerships,” said Lauren Briggs. “My focus remains on empowering patients, sites and sponsors working tirelessly to create a better clinical experience, and I am dedicated to driving meaningful, lasting impact.”
In her first speaking role as Chief Customer Officer, Lauren will take part in the “Supporting Sites through Technology Implementation & Challenges” panel at the SCRS European Sites Solutions Summit on February 24. She looks forward to sharing her expert insights and best practices with European clinical research sites and sponsors.
About ProofPilot
ProofPilot is a comprehensive Clinical Experience Platform (CXP) that redefines the design, management, and execution of clinical trials through digital innovation. With over 10 years of experience, ProofPilot’s CoPilot platform supports a wide range of research, making clinical trials more efficient and patient-friendly. Learn more at https://www.proofpilot.com.
Stay informed about ProofPilot news at https://www.linkedin.com/company/proofpilot
Media Contact: Hope McCain, hope.mccain@proofpilot.com
SOURCE ProofPilot
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