Moments That Matter: Insights from Three Million Minutes of Caregiver Support on Trualta’s Platform

Improving outcomes for aging and high-need populations 

KANSAS CITY, Mo., March 9, 2025 /PRNewswire/ — Trualta, the leading learning and support platform for caregivers, has released its latest impact report, Moments That Matter, analyzing three million minutes of caregiver activity on their platform. This report uncovers key challenges caregivers face and the strategies that drive better outcomes for families, healthcare providers, and payers.

“Every day, families turn to Trualta to build essential caregiving skills, gain confidence, and feel less alone,” said Jonathan Davis, Founder of Trualta. “This report highlights the immense opportunity to reduce costs and improve outcomes for aging and high-need populations by supporting family caregivers in their most challenging moments.”

Drawing on years of qualitative and quantitative data, the report identifies the pivotal moments in the caregiver experience:

Moment 1: The moment I realized I needed help as a caregiver

• 20% of Americans (53 million people) are family caregivers, yet many don’t initially identify as such, delaying access to resources.
• 38% of new users seek help due to stress, burnout, or isolation, while 45% look for information and skill-building.

Moment 2: The moment I found my people

• 60% of caregivers experience social isolation, impacting their well-being and increasing strain on healthcare systems.
• Nearly 40% of caregivers turn to Trualta in crisis, seeking immediate support. Those who join peer support groups are 74% more likely to return to the portal within their first month.

Moment 3: The moment I learned a new skill

• Those caring for chronic conditions prioritize skills-based lessons, while others focus on topics like relationships and end-of-life care.
• 93% of users report learning new skills, 90% feel more confident, and 87% manage stress better.

Without education and resources, family caregivers face higher stress, leading to increased hospitalizations, and earlier long-term care entry. The Moments that Matter report highlights key benefits of engaging caregivers at scale:

• Lower readmission rates, reduced ED visits, and better care transitions
• Stronger caregiver confidence, reduced isolation, and higher engagement
• Projected cost savings: $130,200 per 100 highly engaged caregivers

Trualta’s evidence-based approach improves clinical outcomes while fostering a strong sense of community. By supporting and educating caregivers, healthcare organizations can enhance access, experience, and affordability ultimately ensuring better care for all.

Download the full report at: https://activate.trualta.com/moments-that-matter.

About Trualta

Trualta is the leading caregiver education and support platform, helping caregivers to build skills, improve confidence, and feel less isolated. It offers articles, videos, and virtual support to improve care at home, and also certifies professional caregivers. Trualta partners with healthcare payers and providers, and government and social service organizations to bring its evidence-based offering to families and professionals. It has proven through peer-reviewed research that educated caregivers can improve health outcomes and reduce healthcare costs.

MEDIA CONTACT:
Cecile Fradkin
646.941.9139
cfradkin@scprgroup.com

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SOURCE Trualta