Grace: Triple HITRUST Certification Covers Full Stack Cloud Platform | Over 500,000 Annual Calls | 500K Pints of Life-Saving Blood Collected

LOS ANGELES, March 12, 2025 /PRNewswire/ — Gridspace proudly announces that its pioneering virtual voice health agent, Grace, has earned certified status by HITRUST for information security for the third consecutive year—a historic first in the industry. Handling over 500,000 calls annually for a dozen blood banks, Grace has orchestrated virtual blood drives, securing 500,000 pints of life-saving blood.

Built with state-of-the-art technology, Grace ensures hospital-grade data security while delivering measurable healthcare outcomes. Other in-market healthcare applications of Grace surpassed one million calls last year. By engaging patients in natural conversation, Grace reduces friction with healthcare systems and elevates hospital ratings – all while safeguarding sensitive information.

“Grace sets a new standard in voice-enabled healthcare. This triple certification of our Gridspace Sift and Grace platform reflects our dedication to security and operational excellence,” said Cooper Johnson, Head of Conversation Design, Gridspace.

Anthony Scodary, Co-Founder of Gridspace, added, “With over 500,000 calls a year and 500,000 pints of blood collected, Grace proves that our machine learning program, built through a decade-long collaboration with top speech technologists from Stanford and MIT, is transforming healthcare and applied AI.”

Darren Hudach from Incept noted, “Grace’s innovative approach is transforming patient care by leveraging metrics that matter. It’s not just about technology—it’s about tangible, life-saving impact.”

About Gridspace
Gridspace builds advanced voice technology and artificial intelligence software for contact centers. The company handles billions of minutes of voice calls for some of the largest voice-oriented healthcare, financial service and consumer brands in the world. For more information about Gridspace, and to hear our healthcare virtual agents in action, visit https://www.gridspace.com/

About Incept
At Incept, we specialize in delivering tailored marketing solutions for growth-focused healthcare organizations. With over 20 years of industry experience, our team of seasoned sales and marketing experts blends innovation with a personal touch—because relationships matter. Learn more at www.incept-health.com/.

Email: pr@gridspace.com
Web: https://www.gridspace.com/press-center

This press release contains forward-looking statements that involve risks and uncertainties. Actual results may differ materially from those expressed herein.

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SOURCE Gridspace