UNIONDALE, N.Y., March 17, 2025 /PRNewswire/ — PrimeRx, a leading provider of pharmacy management technology, proudly announces that it has been awarded the Silver Stevie Award in the Customer Center Category at the 19th annual Stevie Awards for Sales & Customer Service. This marks the second consecutive year that PrimeRx has received this prestigious recognition, reinforcing the company’s unwavering commitment to exceptional customer support and service.
The Stevie Awards for Sales & Customer Service honor global excellence in customer service, contact centers, business development, and sales. With over 2,100 nominations from 45 nations, winners were chosen by 170+ industry experts across seven specialized juries.
Since July 1, 2022, PrimeRx has made remarkable strides in optimizing customer service operations. This includes
1. Workforce Management & Development
2. Training & Performance Improvement
3. Technology & Recognition Enhancements
These improvements are reflected in key performance metrics. By 2024, these metrics showed notable enhancements, with the SLA improving to 88% (from 80%), while the average abandon rate dropped to 1.5% (from 2.5%). The NPS score climbed to 89%, reflecting greater customer satisfaction, while the QA score rose to 91%.
A Testament to Customer-Centric Excellence
“This achievement is more than an award—it’s a testament to our unwavering commitment to empowering independent pharmacies with innovative technology and exceptional service,” said Ketan Mehta, CEO of PrimeRx. “Year after year, this recognition highlights our dedication to helping pharmacies succeed. In 2025, we’re taking that commitment even further with our first-ever user conference, Xplore 2025—a milestone event designed to strengthen our connection with customers and support their growth at every stage.”
About PrimeRx
PrimeRx provides advanced pharmacy management solutions designed to optimize operations and enhance patient care. Its suite of solutions includes:
Trusted by thousands of pharmacies nationwide, PrimeRx remains dedicated to helping independent pharmacies thrive. For more information, visit www.PrimeRx.io.
Media Contact: Sylvia Mendoza
Vice President of Marketing, PrimeRx
SOURCE PrimeRx
Appointment adds significant clinical and scientific expertise in the field of psychedelic-based therapiesNew York, New…
Aeroflow Urology's 97% customer satisfaction rating is a testament to the company’s commitment to personalized…
EDEN PRAIRIE, Minn., March 18, 2025 (GLOBE NEWSWIRE) -- NeuroOne Medical Technologies Corporation (Nasdaq: NMTC)…
Two IRO Platforms Ori Biotech’s IRO Platform The IRO Platform in Use A scientist uses…
-- Company taps first EU distributors, Comercial Medico Quirurigca, SA and Durgalab, as the first…
SAN MATEO, Calif., March 18, 2025 (GLOBE NEWSWIRE) -- Vincerx Pharma, Inc. (Nasdaq: VINC) today…