Corporate Insight Launches First-of-its-Kind Health System Monitor Report Analyzing Speed of Digital Healthcare Trends
NEW YORK, March 24, 2025 /PRNewswire/ — Corporate Insight (CI), the leading provider of competitive intelligence and customer experience research, today announced the release of its Health System Monitor Pace of Change report, a new quarterly study examining the speed and strategy behind digital trends across major health system organizations.
“This research provides an unprecedented look into how health systems are evolving their platforms to meet changing digital expectations,” says Lauren Roncevic, Senior Director of Research for Healthcare at CI. “By systematically tracking and categorizing public website changes from over 20 major health systems, we’ve identified clear patterns for where organizations prioritize digital investments and the speed with which they enhance experiences.”
The comprehensive report analyzed 152 distinct changes across 20 websites implemented from November 2024 to January 2025, revealing several key industry trends:
- Prioritization of education and information – 57% of all tracked changes focused on Alerts, Education & Information, with health system organizations prioritizing keeping users up-to-date on relevant information across general resources and health condition resources.
- Expansion of virtual care access points – 40% of organizations implemented virtual care-related changes, strategically positioning telehealth options throughout their digital properties as standard service offerings.
- Development of demographic-specific experiences – 25% of organizations implemented targeted digital experiences catering to specific geographic regions and demographic groups, recognizing the importance of personalized healthcare resources.
“These changes reflect an industry-wide shift toward patient-centered digital experiences,” adds Stephanie Chan, Healthcare Research Manager at CI. “Specifically, the increased focus on telehealth and demographic-specific resources showcases how organizations are moving quickly to increase access to care.”
The Health System Monitor Pace of Change report represents a significant expansion of CI’s healthcare research capabilities, leveraging its unique access and digital expertise to track enhancements across the health system industry.
“This report is the first of its kind in Health System Monitor research and establishes a new method for analyzing digital healthcare trends,” adds Roncevic. “With quarterly updates planned, this research will give organizations continuous insight into evolving digital priorities and investments across the industry, helping to inform strategic decisions and competitive positioning.”
The first Pace of Change report includes detailed profiles of 20 leading health system organizations:
- Atrium Health
- Banner Health
- Cedars-Sinai
- Cleveland Clinic
- Duke Health
- Hackensack Meridian Health
- Health Partners
- Intermountain Health
- Johns Hopkins Medicine
- Kaiser Permanente
- Mayo Clinic
- Memorial Sloan Kettering
- Mount Sinai
- Novant Health
- Ochsner Health
- Sentara Health
- SHARP HealthCare
- Stanford Health Care
- UPMC
- WakeMed
About Corporate Insight
Corporate Insight (CI) delivers competitive intelligence, user experience research and consulting services to the nation’s leading financial services, insurance and healthcare organizations. As the recognized industry leader in customer experience research for over 30 years, our best-in-class research platform and unique approach of analyzing the actual customer experience helps organizations advance their competitive position in the marketplace.
About Health System Monitor
CI’s Health System Monitor is a subscription-based competitive intelligence research service focused on health systems and hospitals. The service gives subscribers survey-backed, first-hand insights into the public and authenticated site experiences of health system organizations. Health System Monitor provides patient experience analysis reports and analyst support to show subscribers new digital best practices and key industry trends as they emerge.
For inquiries or to interview with an analyst, contact:
Patrick Flood
646-876-7535
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SOURCE Corporate Insight
