SAN JOSÉ, Calif., June 10, 2025 /PRNewswire/ — Santa Clara Family Health Plan (SCFHP) is proud to renew its partnership with Ushur, Inc. to reach and engage SCFHP members with targeted texts and secure, app-like experiences.
SCFHP, the local Medi-Cal managed care plan in Santa Clara County, strives to deliver the highest-quality experience to its members. Based in Santa Clara, Ushur, Inc. is a leader in Customer Experience Automation™ (CXA). The partnership between these two organizations allows SCFHP to better engage and serve its members and help close gaps in health care.
“Santa Clara Family Health Plan values its renewed collaboration with Ushur as we work to increase our direct communication and engagement with our members,” said Christine Turner, Chief Operating Officer of SCFHP. “Since the beginning of our partnership in 2023, we have been able to reach thousands of members, giving them a chance to connect with us more easily via text messaging. This joint effort is indicative of what innovative technology can do to support positive health outcomes.”
Ushur’s products allow members to receive important updates and guidance straight to their mobile devices in their preferred language, about health coverage renewals, wellness check-ups, and available health education programs. In addition to direct texts, Ushur, through its Invisible App, allows SCFHP to better serve its members with a user-friendly interface. The Invisible App allows members to fill out relevant forms and provide information about their care conveniently and securely.
“Over the past two years, our partnership with Santa Clara Family Health Plan has exemplified how secure, digital-first engagement can meaningfully improve care outcomes. By combining Ushur’s HIPAA-compliant technology with SCFHP’s deep commitment to community health, we’ve been able to reach SCFHP’s members more effectively, close critical care gaps, and support healthier lives across Santa Clara County,” shared Simha Sadasiva, CEO and Co-Founder, Ushur.
About Santa Clara Family Health Plan
Santa Clara Family Health Plan (SCFHP) is a local, community-based health plan dedicated to creating opportunities for better health and wellness for all. In partnership with providers and community organizations since 1997, we work to ensure everyone in Santa Clara County has access to equitable, high-quality health care. With a strong commitment to integrity, outstanding service, and support for our community, we serve more than 295,000 people through our Medi-Cal and Medicare health care plans. For more information, visit www.scfhp.com.
About Ushur
Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value. For more information, visit www.ushur.com.
SOURCE Santa Clara Family Health Plan
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