Fusion Recognized for Excellent Customer Service Through Merit Award

OMAHA, Neb., July 21, 2025 /PRNewswire/ — Omaha-based healthcare company Fusion received a Merit Award for the company’s dedication to excellent customer service. The company’s Customer Experience team identifies and solves pain points for traveling healthcare professionals and medical facilities through constant communication. The Customer Experience division’s commitment to listening first and acting second earned them a silver award.

Fusion has a dedicated Customer Experience team that is constantly adapting and improving the way everyone across the company interacts with healthcare professionals and medical facilities.

“It’s an honor for Fusion to be recognized for our intentional efforts in creating long-lasting relationships with our travelers, partners, and facilities,” Director of Traveler Experience, Thea Circo, said. “Our philosophy when it comes to customer experience is to remember that nothing is for everyone, and everything is for someone. Our goal is to gather insight from travelers, recruiters, client managers, and facility partners to help create matches that make sense—matches that align not just with a resume, but with a mindset.”

The Merit Award recognizes those that are shaping and growing their markets. Fusion received an award in the business category, which acknowledges businesses exhibiting leadership and excellence. This is Fusion’s second year being honored with a Merit Award. The company was awarded a silver award for its philanthropic efforts in 2024.

The Customer Experience team lives out Fusion’s mission of “improving the lives of everyone we touch” by bettering travelers’ experiences at every turn.

To learn more about Fusion’s mission, visit https://www.workwithfusion.com/our-company/

About Fusion:

Fusion is an Omaha-based healthcare company that exists to create meaningful connections between healthcare travelers and facilities that lead to better patient care and better outcomes for all. The company consists of two business units: Fusion Medical Staffing and Fusion Workforce Solutions, which simplify processes for healthcare travelers and facilities at every turn. Fusion employees strive to stay humble, driven, and positive.

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SOURCE Fusion