PHILADELPHIA, Aug. 18, 2025 /PRNewswire/ — Roundtrip, the leading healthcare transportation technology company, today announced the launch of its new FHIR-powered integration to connect both health system and health plan data from Epic directly into its transportation solution.
Developed in collaboration with an integrated health system in Northern California, this new integration represents a first-to-market solution for integrated health systems that uses Epic as the backbone to connect booking workflows with member eligibility and transportation benefit management.
The result: full visibility across all user groups into transportation requests, utilization, and status, with the added assurance of compliance with California’s Medi-Cal requirements and federal OIG controls.
“Transportation is often the missing link in care delivery,” said Chrisna Govin, Chief Customer Officer at Roundtrip. “With this FHIR-powered integration, we are closing critical gaps between the health system, health plan, and the patients they serve. This creates a single source of truth for transportation data that also simplifies ride booking for every user.”
The integration launches at a critical time for healthcare providers facing tightening reimbursement rates and looming Medicaid funding cuts that force stretched systems to do more with less.
By embedding closed-loop workflows and robust documentation into the pre-existing Epic environments, Roundtrip helps its integrated partners maximize transportation benefits, enhance accountability, and improve the patient/member experience.
Early implementation results demonstrate meaningful operational improvements in transportation workflows. Reducing the time spent on manual, phone-based coordination allows member services and care teams to shift focus to higher-priority tasks, while maintaining fully compliant, documented processes to reduce fraud, waste, and abuse. Patients and members have faster, more reliable access to care, and leadership has full visibility into transportation utilization across both the health system and the health plan.
Looking ahead, Roundtrip plans to expand the integration by linking Medical Necessity Certification Statement approvals and encounter data into a unified workflow, along with the launch of an embedded SMART on FHIR application within Epic. This next phase will further streamline the booking process, giving health systems and health plans secure, seamless access to transportation management directly within their existing EHR environments.
About Roundtrip
Roundtrip is a digital solution for healthcare organizations that optimizes workflows for ordering patient transportation. The software and wraparound services seamlessly connect users to a nationwide network of non-emergency medical transportation (NEMT) providers, offering a suite of vehicle types for each patient’s medical needs. Its integrations with industry-standard software, like Electronic Medical Record (EMR) and Computer-Aided Dispatch (CAD) systems, enhance user efficiency and visibility into ride status. With thousands of users nationwide, Roundtrip has proven results in reducing patient no-shows, expediting discharges, and enhancing patient and staff satisfaction.
For more information, visit roundtriphealth.com or follow Roundtrip on LinkedIn, Facebook, and X.
Contact:
Ellen Williams
7323301064
399806@email4pr.com
SOURCE Roundtrip
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