From Intake to Order: runOMNI Connects the Entire DME Workflow in One Holistic Solution

DUNEDIN, Fla., Sept. 24, 2025 /PRNewswire/ –­ One Health Direct’s reimagined operations system, runOMNI, is delivering on its promise to “run everything” for DME partners. By unifying siloed processes into one intelligent platform, runOMNI creates a seamless experience that drives speed, reduces human error, and boosts consistency, all while maintaining compliance.

“With runOMNI, every step in the process talks to the next,” said Alois Rubenbauer, Founder and CEO. “From initial patient intake to shipped order, we’ve built a single workflow that is deeply integrated, easy to scale and fast to execute.”

runOMNI supports the entire patient and provider journey by removing disconnects between systems, teams and communication channels. From the moment a patient begins the intake process, they are automatically routed directly into the appropriate workflow through product-specific landing pages designed to ensure medical necessity and insurance eligibility. Communication tools within the platform follow pre-set cadences and use a mix of text, phone, email, and fax to maximize engagement with both patients and prescribing physicians. Each internal stakeholder in the process, including patient advocates, compliance teams, billing, and logistics, is given role-based access and custom dashboards tailored to their responsibilities. Order management is integrated into the system to ensure that fulfillment is accurate, timely and traceable. Every major interaction is logged and stored, allowing for full visibility across the operation and supporting audits, reporting and continuous optimization. Unlike generic CRMs or bolt-on OMS tools, runOMNI was purpose-built around the needs of DME suppliers. It addresses the stringent compliance requirements, the complexity of medical documentation and the urgency of providing patients with timely equipment and support.

 “Most software forces DME companies to change the way they work to fit the tool,” said Rubenbauer. “We built runOMNI to reflect our best practices and to serve as a holistic solution that simplifies every role, improves transparency, increases efficiency, and helps ensure compliance at every step.”

About One Health Direct

One Health Direct provides cutting-edge healthcare marketing, customer service, and patient engagement solutions to partners and clients. Our focus is on supplying innovative treatment options for patients suffering from chronic health conditions, sent right to their homes while making the entire qualification, billing, and fulfillment process simple and time-saving for both the patient and physician.

Through collaboration with strategic partners and subsidiaries, One Health Direct has developed a holistic system that enables patients to receive better treatment solutions that more effectively and efficiently manage their chronic healthcare issues. Whether a partner is utilizing the complete system or only certain components, One Health Direct is committed to helping each partner provide better service to more patients suffering from chronic conditions.

One Health Direct supports patients in attaining innovative treatment options, including DME (durable medical equipment) products like continuous glucose monitors (CGMs), orthotics, urological and phototherapy supplies.

Contact:
Brett Guerin
One Health Direct
Chief Marketing Officer
brett@onehealthdirect.com
www.onehealthdirect.com

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SOURCE One Health Direct