CERTIFY Health Releases New Insights Brief Revealing How Practices Achieve 400-600% ROI by Automating From the Point of Check-In

Data from 700+ healthcare leaders and 1,000+ practices shows measurable gains in revenue recovery, staff efficiency and patient experience — without disruptive system replacement.

GAITHERSBURG, Md., Oct. 8, 2025 /PRNewswire/ — CERTIFY Health today announced the release of its new Insights Brief, “Automation from the Point of Check-In: 2025 Practice Workflow Trends.” The report distills conversations with more than 700 decision-makers across behavioral health, dermatology, dental, OB-GYN, primary care, urgent care and hospital systems, combined with operational data from 1,000+ practices, 392 clinics, 189 brands and 125 regions representing 24–26 million patients and 2.28 million transactions.

The findings show a clear trend: automation that begins at the point of patient check-in delivers faster, safer ROI than “big bang” deployments or black-box AI experiments. Practices deploying CERTIFY Health’s modular approach are seeing 400–600% returns within 6–12 months, 28% fewer no-shows (equal to $20–62K in annual recovered revenue per practice), and 30+ staff hours saved per month worth $15–25K.

“Healthcare leaders are telling us the same thing over and over,” said Jeremy Hummer, Vice President of Product at CERTIFY Health. “They want innovation they can understand, audit and trust. By starting at check-in and layering automation in phases, they’re able to free staff for meaningful work, recover lost revenue and improve the patient experience — without ripping out their existing systems.”

CERTIFY Health’s hybrid approach combines rule-based, auditable automation for intake, check-in, payments and revenue workflows with targeted AI in medical and clinical documentation — saving clinicians time without introducing black-box risk into operational or financial processes.

“Smart clinics know the risks of unexplainable AI models,” said Keith ODonnell, CFO of CERTIFY Health. “They’re looking for measurable ROI, not experiments. This new brief gives them real numbers and a practical roadmap.”

The Insights Brief also includes a Pain Points to ROI Opportunities Table, a phased implementation timeline showing when practices typically see first impact, and a clear outline of how rule-based automation combined with responsible AI can reduce staff burden and strengthen revenue cycles.

The full brief is available for free download at: certifyhealth.com/insights/automation-check-in-2025

Healthcare leaders and journalists interested in additional data or interviews can contact us or request a demo to learn more about CERTIFY Health’s automation impact.

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SOURCE CERTIFY Health