Solutionreach Launches Digital Solution to Streamline Patient Check-in

 SR Intake helps healthcare organizations eliminate paper—and errors—from the patient registration process

LEHI, Utah–(BUSINESS WIRE)–#Healthcare–With more than 50 percent of patients saying they prefer a doctor who lets them fill out paperwork online, Solutionreach, the leader in patient relationship management (PRM) solutions, announced today the availability of SR Intake, a solution for mobile and web-based patient registration.

Paper can take up as much as three percent of a practice’s annual revenue—that doesn’t include printing costs or postage if forms are mailed ahead of time. When completed in the office, paper forms are also a top cause of delays in patient flow, putting practices behind schedule. In addition, 61 percent of claim denials result from demographic or technical errors like inaccurate social security number, insurance information, address, etc., costing more time and money. Paper-based intake also causes high levels of patient dissatisfaction, as patients sometimes spend more than one hour waiting for care and filling out paperwork.

“Paper registration is expensive and prone to errors,” says Jim Higgins, Founder and CEO of Solutionreach. “Practices don’t like it, and neither do patients. Our goal is to improve the experience for providers and patients, so a mobile check-in solution was a natural next step in doing that across the entire patient journey.”

SR Intake offers a customizable, digital patient intake process, including demographic information, patient questionnaire and forms, that is easy and convenient for practices and patients. Some features include:

  • The registration process can be customized and managed to ensure the practice captures the information needed, including insurance details to validate coverage.
  • Patients can complete and sign the electronic forms at their convenience.
  • Practices can offer an option to complete check-in on a device in the office when it isn’t completed beforehand.
  • Intake information can be automatically uploaded to a practice management (PM) or EHR system or the Solutionreach platform. It can also be directly written back to certain PM and EHR systems.
  • Patient data is kept secure for HIPAA compliance.

“We love that we can send a check-in form to our patients prior to their appointment in a secure and convenient manner,” says Crystal Woolbright, office manager at Tuscaloosa Pediatrics. “Just the fact that we can go paperless is great and reduces our costs. SR Intake is really easy to customize to fit our needs.”

To learn more about Solutionreach and SR Intake, visit

About Solutionreach

Solutionreach is 100 percent focused on providing the technology, and the expertise on how to effectively use it, to deliver better care and build a more profitable practice. We show practices how to improve patient experience and connect with patients in the way they want to connect. The result? More patients schedule more appointments and actually show up for them. More patients leave glowing reviews of their providers for others to see, and then they book appointments. And all patients get regular communications that keep them connected to the practice and coming back. To learn more, schedule a consultation now at


Natalie Joslin

MERGE Atlanta for Solutionreach


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